Terms of Use

I. Acceptance of terms

   

Thank you for using Vegefied. These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Vegefied website at www.vegefied.com (the “Site”) and any related mobile or software applications (“Vegefied Platform”) including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the “Services”).

   

These Terms are effective for all existing and future Vegefied users, including but without limitation to users having access to ‘restaurant business page’ to manage their claimed business listings.

Please read these Terms carefully. By accessing or using the Vegefied Platform, you are agreeing to these Terms. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Vegefied Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

   

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

  • Clicking to accept or agree to the Terms, where it is made available to you by Vegefied in the user interface for any particular Service; or
  • Actually using the Services. In this case, you understand and agree that Vegefied will treat your use of the Services as acceptance of the Terms from that point onwards.

        

II. Definitions

       

Vegetarian/ Vegan

The definition of vegetarian may vary culturally or personally and the Vegefied community will invariably represent these nuances but in as far as Vegefied is concerned- ‘Vegetarian’ is defined as consumable food items free from animal parts. Vegetarian may include alcohol, fungi, eggs, milk and milk products but not fish, gelatine or animal meat in any form.

‘Vegan’– is defined as devoid of animal parts or animal products entirely including milk, honey.

We do not consider:

* Whether the premises are 100% free from all animal products – whether as food or beverage, fashion or furnishings.

* The dietary preferences of the owners and staff of a business.

* The political viewpoints of the owners and staff of a business.

* The philosophical or religious leanings of the owners and staff of a business.

* Whether the business is affiliated in any way with other dairy, egg, meat related businesses.

User

       

“User” or “You” or “Your” refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of searching, sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using Vegefied services. The user is obliged to do their independent checks to meet their personal ethical standards or their specific dietary requirements/ restrictions before using any Restaurants recommended on the Vegefied platform.

       

Content

“Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. “Your content” or “User Content” means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile information, and any other materials that you publicly display or displayed in your account profile. ” Vegefied Content” means content that Vegefied creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. “Third Party Content” means content that comes from parties other than Vegefied or its users and is available on the Services.

Restaurant(s)

“Restaurant” means the restaurants, cafes, bars, shops, clubs, wineries or street food vendors listed on Vegefied and any related mobile or software applications of Vegefied.

   

III. Eligibility to use the services

  • You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.

  • Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

IV. Changes to the terms

Vegefied may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Vegefied Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

V. Translation of the terms

Vegefied may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with Vegefied. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.

VI. Provision of the services being offered by Vegefied

  • Vegefied is constantly evolving in order to provide the best possible experience and information to its users. You acknowledge and agree that the form and nature of the Services which Vegefied provides, may require effecting certain changes in it, therefore, Vegefied reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.

  • We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.

  • You acknowledge and agree that if Vegefied disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.

  • You acknowledge and agree that while Vegefied may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, Vegefied may set such fixed upper limits at any time, at Vegefied ‘s discretion.

  • By using Vegefied ‘s Services you agree to the following disclaimers:

    • The Content on these Services is for informational purposes only. Vegefied disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. Vegefied reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. Vegefied does not guarantee quality of the Goods, the prices listed in menus or the availability of all menu items at any restaurant. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to Vegefied. Please email a takedown request (by using the “Contact Us” link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by Vegefied. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of Vegefied.

    • Any certification, licenses or permits (“Certification”) or information in regard to such Certification that may be displayed on the Restaurant’s listing page on the Platform is for informational purposes only. Such Certification is displayed by Vegefied on an ‘as available’ basis that is provided to Vegefied by the Restaurant partner(s). Vegefied does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a user upon the Certification or information thereto shall be strictly at such user’s own risk and Vegefied in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Restaurant partner.

  • Vegefied reserves the right to charge subscription and/or membership fees from a user, by giving reasonable prior notice, in respect of any product, service or any other aspect of the Vegefied Platform anytime in future.

  • Vegefied may from time to time introduce referral and/or incentive based programs for its users (Program). These Program(s) maybe governed by their respective terms and conditions. By participating in the Program, Users are bound by the Program terms and conditions as well as the Vegefied Platform terms. Further, Vegefied reserves the right to terminate / suspend the User’s account and/or credits / points earned and/or participation of the User in the Program if Vegefied determines in its sole discretion that the User has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or Vegefied Platform terms or has engaged in activities which are fraudulent / unlawful in nature. Furthermore, Vegefied reserves the right to modify, cancel and discontinue its Program without notice to the User.

VII. Use of services by you or user

Vegefied User Account Including ‘Claim Your Business Listing’ Access

You must create an account in order to use some of the features offered by the Services, including without limitation to ‘claim your business listing’ on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.

You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g., Facebook). You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.

In creating an account and/or claiming your business’ listing, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business’ listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may cause Vegefied or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.

You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your Vegefied account for any purpose and that you will be liable for such unauthorized access.

By creating an account, you agree to receive certain communications in connection with Vegefied Platform or Services. For example, you might receive comments from other Users or other users may follow the activity to do on your account. You can opt-out or manage your preferences regarding non-essential communications through account settings.

Others Terms

In order to connect you to certain restaurants, we provide value added telephony services through our phone lines, which are displayed on the specific restaurant listing page on the Vegefied Platform, which connect directly to restaurants’ phone lines. We record all information regarding this call including the voice recording of the conversation between you, and the restaurant (for internal billing tracking purposes and customer service improvement at the restaurant’s end). If you do not wish that your information be recorded in such a manner, please do not use the telephone services provided by Vegefied. You explicitly agree and permit Vegefied to record all this information when you avail the telephony services through the Vegefied provided phone lines on the Vegefied Platform.

You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

You agree to use the data owned by Vegefied (as available on the Services or through any other means like API etc.) only for personal use/purposes and not for any commercial use (other than in accordance with ‘Claim Your Business Listing’ access) unless agreed to by/with Vegefied in writing.

You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by Vegefied, unless you have been specifically allowed to do so, by way of a separate agreement with Vegefied. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other User(s), shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.

VIII. Content

Ownership of Vegefied Content and Proprietary Rights

We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (the “IP Rights”) associated with the Services and Vegefied Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. You further acknowledge that the Services may contain information which is designated as confidential by Vegefied and that you shall not disclose such information without Vegefied ‘s prior written consent.

You agree to protect Vegefied’s proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licensors of content or otherwise to protect their and others’ contractual, statutory, and common law rights in the Services. You acknowledge and agree that Vegefied (or Vegefied ‘s licensors) own all legal right, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated as confidential by Vegefied and that you shall not disclose such information without Vegefied’s prior written consent. Unless you have agreed otherwise in writing with Vegefied, nothing in the Terms gives you a right to use any of Vegefied ‘s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Vegefied; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, color, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the Vegefied’s Content in whole or in part except as expressly authorized by Vegefied.

To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained below in section XVI.

Your License to Vegefied Content

We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of Vegefied Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, Vegefied Content or our IP Rights.

Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.

Vegefied License to Your or User Content

By submitting Your Content you hereby irrevocably grant Vegefied a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use Your Content (including content shared by any business user having access to a ‘restaurant business page’ to manage claimed business listings or otherwise) and all IP Rights therein for any purpose including API partnerships with third parties and in any media existing now or in future. By “use” we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, and in the case of third party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content brought against Vegefied or its Users, any third party services and their users.

Representations Regarding Your or User Content

You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content was not submitted via the use of any automated process such as a script bot; use of Your Content by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Content is truthful and accurate; and Your Content does not violate the Guidelines and Policies or any applicable laws. If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual dining experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.

You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our users and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by users and any and all liability arising from such Content is the sole responsibility of the user who posted the content, and not Vegefied.

Content Removal

We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our users in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Restaurant reserves the right to delete any images and pictures forming part of User Content, from such Restaurant’s listing page at its sole discretion.

Third Party Content and Links

Some of the content available through the Services may include or link to materials that belong to third parties, such as third party reservation services or online food delivery/ordering. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. We may obtain business addresses, phone numbers, and other contact information from third party vendors who obtain their data from public sources. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that Vegefied is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

Third party content, including content posted by our users, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content. You further acknowledge and agree that Vegefied is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.

User Reviews

User reviews or ratings for Restaurants do not reflect the opinion of Vegefied. Vegefied receives multiple reviews or ratings for Restaurants by users, which reflect the opinions of the Users. It is pertinent to state that each and every review posted on Vegefied is the personal opinion of the user/reviewer only. Vegefied is a neutral platform, which solely provides a means of communication between users/reviewers including users or restaurant owners/representatives with access to restaurant business page. The advertisements published on the Vegefied Platform are independent of the reviews received by such advertisers. We are a neutral platform and we don’t arbitrate disputes, however in case if someone writes a review that the restaurant does not consider to be true, the best option for the restaurant representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the Restaurant believes that any particular user’s review violates any of the Vegefied’s policies, the restaurant may write to us at neutrality@vegefied.com and bring such violation to our attention. Vegefied may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services

IX. Content guidelines and privacy policy

Content Guidelines

You represent that you have read, understood and agreed to our Guidelines and Polices related to Content

Privacy Policy

You represent that you have read understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our users, affiliates, or the general public

X. Restrictions on use

Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:

  • Violate our Guidelines and Polices;

  • Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libelous, hateful or otherwise objectionable, invasive of another’s privacy, relating or encouraging money laundering or gambling;

  • Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.

  • Contains material that violates the standards of good taste or the standards of the Services;

  • Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;

  • Accuses others of illegal activity, or describes physical confrontations;

  • Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.

  • Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);

  • Attempts to impersonate another person or entity;

  • Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretenses; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;

  • Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;

  • Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;

  • Asserts or implies that Your Content is in any way sponsored or endorsed by us;

  • Contains material that is not in English or, in the case of products or services provided in foreign languages, the language relevant to such products or services;

  • Falsely states, misrepresents, or conceals your affiliation with another person or entity;

  • Accesses or uses the account of another user without permission;

  • Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;

  • Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;

  • “Hacks” or accesses without permission our proprietary or confidential records, records of another user, or those of anyone else;

  • Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);

  • Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;

  • Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;

  • Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;

  • Collects, accesses, or stores personal information about other users of the Services;

  • Is posted by a bot;

  • Harms minors in any way;

  • Threatens the unity, integrity, defense, security or sovereignty of India or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;

  • Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content; or

  • Attempts to do any of the foregoing.

You acknowledge that Vegefied o has no obligation to monitor your – or anyone else’s – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body

You hereby agree and assure Vegefied that the Vegefied Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of Vegefied in any form or manner whatsoever.

Any Content uploaded by you, shall be subject to relevant laws of India and of the country of use and may be disabled, or and may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the Vegefied Platform, Vegefied shall have the right to immediately block your access and usage of the Vegefied Platform and Vegefied shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.

XI. User feedback

If you share or send any ideas, suggestions, changes or documents regarding Vegefied’s existing business (“Feedback”), you agree that (i) your Feedback does not contain the confidential, secretive or proprietary information of third parties, (ii) Vegefied is under no obligation of confidentiality with respect to such Feedback, and shall be free to use the Feedback on an unrestricted basis (iii) Vegefied may have already received similar Feedback from some other user or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against Vegefied and its users any claims/assertions, whatsoever of any nature, with regard to such Feedback.

Please provide only specific Feedback on Vegefied’s existing products or marketing strategies; do not include any ideas that Vegefied’s policy will not permit it to accept or consider.

Notwithstanding the abovementioned clause, Vegefied or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“Submissions”) in any form to Vegefied or any of its employees. The purpose of this policy is to avoid potential misunderstandings or disputes when Vegefied’s products or marketing strategies might seem similar to ideas submitted to Vegefied. If, despite our request to not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your Submissions.

Terms of Idea Submission

You agree that: (1) your Submissions and their Contents will automatically become the property of Vegefied, without any compensation to you; (2) Vegefied may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for Vegefied to review the Submission; and (4) there is no obligation to keep any Submissions confidential.

XII. Advertising

Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by Vegefied on the Services are subject to change without specific notice to you. In consideration for Vegefied granting you access to and use of the Services, you agree that Vegefied may place such advertising on the Services.

Part of the site may contain advertising information or promotional material or other material submitted to Vegefied by third parties or Users. Responsibility for ensuring that material submitted for inclusion on the Vegefied Platform or mobile apps complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Vegefied found on or through the Vegefied Platform and or mobile apps, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Vegefied will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Vegefied Platform and mobile application.

Additional Terms and Conditions for Users using the various services offered by Vegefied:

Book Service/ Table Reservations:

  • The user can make a request for booking a table at a restaurant, offering table reservation via the Vegefied Platform and related mobile or software application and such booking will be confirmed to a user by email, short message service (“SMS”) and/or by any other means of communication only after the restaurant accepts and confirms the booking. The availability of a booking is determined at the time a user requests for a table reservation. By using the Vegefied Book Service, users agree to receive booking confirmations by email SMS and/or by any other means of communication after booking a table through the Vegefied Book Service. User further agrees not to make more than one reservation for user’s personal use for the same mealtime.

  • Fees: Vegefied may charge booking fee (“Booking Fee”) from the user upon availing the Vegefied Book Service. This Booking Fee shall be adjusted by the restaurant against the total bill for the items consumed by the user at such restaurant. Any balance amount remaining to be paid after deduction of the Booking Fee from the restaurant bill shall be payable by the user. The user shall also be liable to pay any additional charges and/or applicable taxes that may be applicable to the transaction. In the event of any change in the amount of the Booking Fee after the payment is made by the user, the amount of the Booking Fee already paid by the user will be applicable. The user may be required to furnish the payment instrument at the restaurant from which payment has been made for identification purposes.

  • Modifications & Cancellations: Any request for modification of the confirmed booking will be subject to acceptance of the same by the restaurant. Vegefied will use its best endeavors to keep the user informed of the status of the booking. For bookings where Booking Fee is not applicable, the user may cancel such booking thirty (30) minutes in advance from the scheduled booking time. A confirmed booking for which Booking Fee has been charged from a user, modification option will not be available, however the user is required to cancel the confirmed booking twenty-four (24) hours prior to the scheduled booking time to avail the refund. Unless otherwise provided herein these Terms, Vegefied shall refund the Booking Fee to the user within seven (7) working days from the date of such cancellation. However, Vegefied reserves the right to retain the Booking Fee in the event the user fails to cancel the booking within the estimated timeframe mentioned herein above.

  • Late Arrivals: Vegefied advises the users to arrive 10 minutes in advance of the scheduled booking time. The restaurant reserves the right to cancel your booking and allocate the table to other guests in case of late arrivals and Vegefied shall in no manner be liable for such cancellation initiated by the Restaurant. Vegefied hereby reserves its right to retain the Booking Fee paid by the users, in the event the user is late by more than 10 minutes from the scheduled booking time and/or fails to show up at the restaurant.

  • Dispute: In the event the restaurant fails to honor the confirmed booking or in case of any other complaint or dispute raised by the user in relation to the booking, the user shall raise such disputes with Vegefied within 30 minutes from the scheduled booking time at the helpline numbers as provided herein below. Upon receipt of such complaint or dispute, Vegefied will make reasonable efforts to verify the facts of such complaint/ dispute with the restaurant and may at its sole discretion initiate the refund of the Booking Fee to such user.

  • Personal Information: Users will be required to share certain personal information with Vegefied and/or the restaurant including but not limited to their name, phone number, email address in order to avail the Vegefied Book Service and the user hereby permits Vegefied to share such personal information with the restaurant for confirming such user’s booking and/or such other communication relating to but not limited to the Vegefied Book Service or any promotions by the restaurant. Vegefied will use these details in accordance with the Privacy Policy published here. Vegefied will share your personal information with the restaurant for the purpose of your reservation. However, notwithstanding anything otherwise set out herein, Vegefied shall in no manner be liable for any use of your personal information by such restaurant for any purpose whatsoever.

  • Additional Request: In the case of any additional request added by the user at the time of the booking, the same will be communicated to the restaurant by Vegefied and confirmed to the user basis restaurant’s response. While Vegefied will take all the care to ensure timely communication of these requests to both the user and the restaurant, the liability to fulfill the request lies solely with the restaurant and Vegefied shall in no manner be liable if the restaurant does not honor any of the confirmed additional requests of the users.

  • Call Recording: Vegefied may contact via telephone, SMS or other electronic messaging or by email with information about your Vegefied Book Service or any feedback thereon. Any calls that may be made by Vegefied, by itself or through a third party, to the users or the restaurant pertaining to any booking requests of a user may be recorded for internal training and quality purposes by Vegefied or any third party appointed by Vegefied.

  • Liability Limitation: Notwithstanding anything otherwise set out herein, Vegefied shall in no manner be liable in any way for any in-person interactions with the restaurant as a result of the booking or for the User’s experience at the restaurant or in the event a restaurant does not honor a confirmed booking. Vegefied is only a platform connecting users to the restaurant and shall not be liable for any acts or omissions on part of the restaurant including deficiency in service, quality of food, time taken to serve or any other experience of the user.

  • Contact Us: You may write to us at info@vegefied.com for any further queries with regard to the Vegefied Book Service and may also contact us on the following numbers for more information:

  • For Belgium: +32 486 44 9656

XIV. Disclaimer of warranties, limitation of liability, and Indemnification

Disclaimer of Warranties

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VEGEFIED, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES, AND LICENSORS (“VEGEFIED PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING MOBILE APPS AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE VEGEFIED PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. THE VEGEFIED PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM VEGEFIED OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY VEGEFIED, YOU AGREE THAT IN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE VEGEFIED PARTIES BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, AND/OR (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES INCLUDING MOBILE APP, AND/OR (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, AND/OR (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVERS, AND/OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES, AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE VEGEFIED PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (VIII) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS OR OUR PRIVACY POLICY, AND/OR (IX) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, AND/OR (X) LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES, AND/OR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND VEGEFIED’S REASONABLE CONTROL. IN NO EVENT SHALL THE VEGEFIED PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.

Indemnification

You agree to indemnify, defend, and hold harmless the Vegefied Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services, or products or services included or advertised in the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

XV. Termination of your access to the services

You can delete your account at any time by contacting us via the “Contact Us” link at the bottom of every page or by following this process: Go to Profile > Setting > Security > click on the ‘Delete Account’ button and ceasing further use of the Services.

We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services

XVI. General terms

Interpretation:

The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.

Entire Agreement and Waiver:

The Terms, together with the ‘Privacy Policy’ and ‘Guidelines and Policies’, shall constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.

Severability:

If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.

Partnership or Agency:

None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Vegefied and you shall have no authority to bind Vegefied in any form or manner, whatsoever.

Governing Law/Waiver:

For Users residing in the United States: These Terms shall be governed in all respects by the laws of the State of Washington as they apply to agreements entered into and to be performed entirely within the State of Washington between Washington residents, without regard to conflict of law provisions. You agree that any claim or dispute you may have against Vegefied must be resolved exclusively by a state or federal court located in the Seattle, Washington. You agree to submit to the personal jurisdiction of the courts located within Seattle, Washington for the purpose of litigating all Claims that arise between You and Vegefied.

For Users residing outside the United States: These Terms shall be governed by the laws of India. The Courts of law at Delhi/New Delhi shall have exclusive jurisdiction over any disputes arising under this agreement.

For all Users: YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.

Carrier Rates may Apply:

By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be solely responsible for any such costs incurred.

Linking and Framing:

You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.

XVII. Notice of copyright infringement and grievance redressal mechanism

Vegefied shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the Vegefied Platform, or items advertised on the Vegefied Platform, by end users or any other third parties. We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any users of the Services repeatedly infringe on others’ copyrights, we may in our sole discretion terminate those individuals’ rights to use the Services If you believe that your copyright has been or is being infringed upon by material found in the Services, you are required to follow the below procedure to file a notification:

  • Identify in writing the copyrighted material that you claim has been infringed upon;

  • Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);

  • Include the following statement: “I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law”;

  • Include the following statement: “I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner’s behalf”;

  • Provide your contact information including your address, telephone number, and e-mail address (if available);

  • Provide your physical or electronic signature;

Send the written communication to:

Mrs. Sneha Mehta

Co-founder

Vegefied

48 Pastoor De Conincklaan, Wilrijk 2610

Code of Conduct

If there’s one thing we truly love, it’s sharing in all the great foodie moments you have. Bouquets when the food exceeds your expectations, brickbats when the service is shocking, chronicles of your food excursions – they all count.

While we welcome your opinions and descriptions of your dining experiences, there are a few things we expect from every user on Vegefied. Your reviews and photos, as well as your profile and the comments you share, are all subject to Content Guidelines, our Foodie Code of Conduct.

If your activity on Vegefied doesn’t match up to these content guidelines, we reserve the right to take action as we deem necessary. This could include altering or deleting your reviews or comments, or deleting your Vegefied account altogether, with or without notice. Vegefied also utilizes an algorithm to aid in removing suspicious reviews. If you feel your review was deleted in error, email us at info@vegefied.com.

If you see content that does not align with these guidelines or our Terms of Service, please let us know. We will consider all reports. However, due to the diversity of our community, it is possible that content disagreeable to you might not meet the criteria to be removed.

Foodie Code of Conduct

  • Keep out the clutter: To make sure we collectively work towards building the highest-quality content that’s useful to everyone, reviews need to be a minimum of 140 characters long for dine-in reviews. That’s just about the length of a tweet, so it’s convenient even for all you micro-bloggers. If you cover the food, service and ambiance, you shouldn’t fall short on characters. We do not have 140 characters limit for an online order review. However, if any review is filled with junk, we might have to remove the review altogether.

  • Keep it relevant: Please keep your contributions relevant to Vegefied. Accounts placing irrelevant, inappropriate, or promotional content, that solicit customers, or that spam restaurants, notice or are based on any already disclaimed or informed policies and practices of a restaurant may be deleted without notice. If your review has been removed or moderated by us and if you repost another experience for the same restaurant, we reserve the right to remove that review too, even though such review might be in line with our content guidelines.

  • Keep it clean: Whether you’re writing a small snippet or a delightfully detailed account of your meal, keep foul/abusive/hateful language, threats, and lewdness out of it. We, just like you, hate junk and will delete it whenever we see it. This also includes (but is not limited to) derogatory comments on someone’s protected characteristics (e.g. race, gender, religion) or indication of a personal vendetta against a business and its associates.

  • Keep it fresh: Only one review per restaurant for a dine out experience and one review for each online order transaction can be submitted and your most recent experience at a place counts. That’s what is going to help people when they’re trying to decide whether or not to eat there. You’re free to edit and update your review based on subsequent visits at any time. Reviews about old experiences (more than 6 months old) will also be deleted from our platform.

  • Keep it real: Write your review based on facts and your own experiences (e.g. not a friend’s or any hearsay experience or based on media reports). Please don’t exaggerate or falsify your experience. We do not take sides in cases of dispute, so make sure you can stand by your word. Content that indicates the reviewer hasn’t even visited or availed any services from the restaurant will be removed. For example, “Never been here, never want to. Management is horrible and the food is worse!” Deceptive, fake, or misleading reviews will be removed. Reviewing a bunch of fast-food outlets in quick succession (even if you eat at them more often than you should) is considered suspicious activity, and it’s likely these reviews will be moderated. Accepting or soliciting a kickback – monetary or otherwise – in exchange for reviews or photographs is also not acceptable, and could result in removal of your profile.

  • Don’t steal: Plagiarism is something we take seriously. Copying others’ reviews or photos from Vegefied or other platforms, or even re-posting your own in multiple places on Vegefied (in full or in part), is something that will not be tolerated and may be removed/ moderated. We trust that you’ll play fair and create your own content.

  • Tell the whole story: If you luck into a free meal or dine as a guest of the restaurant, or have a relevant association with a restaurant or its owners, give full disclosure in your review. We’re sure that honesty is the best policy, and other users will respect you even more for it. If you have made it to the major league as a food writer or critic, let us know and we can provide special access for your blog link to appear with your reviews. We love summaries, but incomplete reviews with a manually added link will be removed.

  • Be yourself: Your profile is your identity on Vegefied, so keep it real. You’re welcome to use a screen name (foodonym, maybe?), but please refrain from using inappropriate names, bios, or profile images. We want to stay clean, and we might end up removing your account depending on how inappropriate your profile is.

  • Don’t misrepresent: Identifying or promoting yourself as an official Vegefied blogger, or using your status to solicit benefits in exchange for promotion or at the threat of negative reviews on Vegefied will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Vegefied profile, no questions asked.

  • Don’t be a bully: We take allegations of blackmail or threatening behavior against restaurants and its associates very seriously. This activity is strictly against our guidelines and may also be illegal in many locations. Reviews submitted in an attempt to blackmail a restaurant and its associates will be deleted.

  • Play by the rules: The content you add should be in compliance with Vegefied ‘s Terms and Conditions, including terms and conditions of any of Vegefied products such as Vegefied Gold, Online Ordering, or Vegefied Treats, as well as the prevailing local laws and regulations. Local laws take precedence, and content may be moderated or deleted to adhere to these.

  • Seek help from the right people: Vegefied is a website and mobile application with no claims to be a court of law or a ministry of health (we aren’t serious enough to do those jobs). If you have a dispute with a restaurant, or if you feel a restaurant does not measure up to health codes, we encourage you to contact the appropriate authorities directly. Vegefied is not the appropriate platform for reporting illegal activities, physical confrontations, health code violations, or anything under investigation by local governing bodies or law-enforcement personnel. We encourage that such accusations be reported to the concerned authorities rather than being mentioned in reviews.

Photo guidelines

There’s no easier way to show how deliciously chocolate-y that chocolate mud cake was than with a picture, right? That said, it’s important to keep in mind our photo guidelines, and understand why some photos may be moved or removed once they’ve been added.

Food shots that are clear, in focus, and delicious enough to make the viewer wish Vegefied included smell-o-vision will be featured in restaurants’ photo galleries. Ambiance shots that highlight the overall feel or vibe of a place will also be highlighted on restaurant pages.

Photos that don’t make the cut to appear on a restaurant’s page, will show with your review or on your profile depending on how useful it is to other users and how relevant it is to the review. Photos with hair and bugs will be shown only with a review for validation and context.

Exact duplicates or confusingly similar photos, plagiarized photos, promotional content, photos of others posted without their permission, and very unpleasant photos that ruin people’s appetites and photos containing and focusing on subjects other than food or restaurant ambiance will be removed or moderated altogether. Sorry, no room for negotiation here.

Guidelines for Restaurants

Vegefied is a great way for restaurants to reach out to a vast foodie community. A few things you should keep in mind:

  • Keep your listing updated: While our team makes every effort to keep information on Vegefied up-to-date, we appreciate you letting us know when an update is required. If your timings change and your listing is not updated, customers arriving late won’t be too happy with you (or Vegefied). Go to Businesses > Claim Listing  and send us your edits.

  • Don’t solicit reviews: The best way to get reviews is to delight customers with your food and service. Selective solicitation is a strict NO, and offering any type of compensation or kick-back for reviews is unfair, so you definitely want to keep away from that, too.

  • Respond to criticism positively: Take two deep breaths when you get a negative review. Three, if required. This happens to all restaurants who have customers. These customers are always right, even when they are wrong. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don’t use this as a platform to hit back or offer the customer an incentive to edit their review. Your response can’t be edited after posting, so choose your words well.

  • Be accountable: Vegefied will not moderate any questionable activities about your restaurant posted in reviews. (e.g. serving shisha where it is not permitted, serving alcohol to minors, or staying open later than permitted). Vegefied may also not moderate or delete any reviews where any third party service provider is involved. Such a review may be retained if it falls within our guidelines. This business requires thick skin – stating the perceived attitude of owners or employees and reporting of individual actions are not considered personal attacks.

  • Don’t entertain: Fulfilling the demands of customers who ask for benefits at the threat of bad reviews or ratings, sends a message that this behavior is tolerated. Similarly, inviting users who have reviewed and given a low rating back to the restaurant for a complimentary meal, invites false negative reviews. These issues affect the entire community and require everyone’s participation to curb their prevalence. Please report users who engage in such activities to info@vegefied.com.

  • In a concerted effort to maintain the neutrality of content on Vegefied, restaurant owners, employees, and any affiliates with business interests are no longer permitted to write reviews on Vegefied. We understand that being in the restaurant industry, you are truly passionate about food, and would love to share your experiences. But when you’re unavoidably invested in your business, it becomes hard to leave emotions (and bias) at the door. This is a step towards maintaining neutrality – and quality – of the content on Vegefied.

It’s also important to note that we (Vegefied) have no employees or affiliates who are paid to review. If any guest identifies themselves as an official blogger, review employee, or associate of Vegefied, it’s not true. Employees of Vegefied are contractually and ethically forbidden from using their status to solicit free meals or receive special treatment. If you observe any such practice, report it to info@vegefied.com. Appropriate action will be taken against the user or employee if evidence can be provided.

Vegefied Employee Code of Ethics

Employees of Vegefied are expected to adhere to and uphold the highest standard of ethics and integrity. This includes acting in accordance with our core values and the below listed policies at all times.

Vegefied employees are prohibited from using their employee status to solicit discounts, freebies, or special treatment at restaurants. Unless visiting a restaurant for official business, Vegefied employees are to refrain from identifying themselves as employees of Vegefied.

All Vegefied employees in client facing roles including but not limited to Sales, Sales Support, Neutrality, and Client Servicing across all transaction/ business/function at Vegefied are prohibited from writing reviews and/or giving ratings for dine out experiences on Vegefied from either their personal or Vegefied accounts. They are also not permitted to influence others to write biased reviews or give ratings.

Vegefied ‘s review and photo moderators are required to always act in favor of keeping Vegefied a neutral platform. They are required to use their best judgement in implementing moderation guidelines and are prohibited from giving preferential treatment to restaurants. Deleting any authentic review from a restaurant page is in violation of our policies. Similarly, keeping reviews, which are proven to be unauthentic, is in violation of our policies.

Please email info@vegefied.com if you witness any behavior not in compliance with this code as it is in direct violation of employee contracts.

 

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